AI Support Engineer — AI-Powered Customer Support Copilot
The landing page — AI-powered support engineer copilot
Support agents waste hours searching for similar resolved tickets and drafting replies from scratch — this copilot surfaces relevant cases instantly and generates ready-to-send drafts, without replacing the agent's judgment.
The AI Support Engineer is a copilot built to augment — not replace — customer support agents. It integrates directly with an existing CRM workflow, adding AI-powered analysis, similarity search, and draft generation without changing how agents interact with tickets.
When a new ticket arrives, the system uses GPT-4o-mini to extract key signals, form hypotheses about the root cause, and suggest clarifying questions. Simultaneously, pgvector-powered similarity search surfaces past resolved cases that match the current issue, giving agents instant context.
Agents can generate reply drafts in multiple tones — Professional, Friendly, Concise, or Surfer — and the system includes PII redaction, a RAG-powered knowledge base for internal documentation, and a complete audit trail of every AI action taken.
Key Features
Ticket Queue & Triage
A sortable ticket queue displays all open issues with customer name, product area, priority level, and status at a glance — giving agents instant visibility into what needs attention.
Ticket Interface with AI Copilot
Each ticket opens a full conversation view alongside the AI Copilot sidebar. Agents see the full customer thread, ticket metadata, and AI-powered actions — Analyze Ticket, Suggest Next Steps, and Run Demo — without leaving the page.
AI Copilot Panel
The AI Copilot provides one-click ticket analysis, next-step suggestions, status management, multi-tone draft generation, a free-form question box, and automatic similar case retrieval — all powered by OpenAI.
Multi-Tone Reply Generation
Generate customer reply drafts in multiple tones — Professional, Friendly, Concise, Yoda, and more. Drafts can be saved, copied, or marked as sent directly from the copilot panel.
Vector Similarity Search
pgvector with HNSW indexing surfaces similar resolved cases in real time, so agents can reference past solutions without manual searching.
PII Redaction & Audit Trail
All AI-generated content passes through PII redaction before being surfaced to agents, and every action is logged with a complete audit trail.
Screenshots