AI Support Engineer — AI-Powered Customer Support Copilot
The CRM integration landing page with feature overview
The AI Support Engineer is a copilot built to augment — not replace — customer support agents. It integrates directly with an existing CRM workflow, adding AI-powered analysis, similarity search, and draft generation without changing how agents interact with tickets.
When a new ticket arrives, the system uses GPT-4o-mini to extract key signals, form hypotheses about the root cause, and suggest clarifying questions. Simultaneously, pgvector-powered similarity search surfaces past resolved cases that match the current issue, giving agents instant context.
Agents can generate reply drafts in multiple tones — Professional, Friendly, Concise, or Surfer — and the system includes PII redaction, a RAG-powered knowledge base for internal documentation, and a complete audit trail of every AI action taken.
Key Features
Intelligent Ticket Analysis
GPT-4o-mini extracts signals, hypotheses, and clarifying questions from ticket content, giving agents an instant head start on understanding the issue.
Vector Similarity Search
pgvector with HNSW indexing surfaces similar resolved cases in real time, so agents can reference past solutions without manual searching.
Multi-Tone Draft Generation
Generate reply drafts in four distinct tones — Professional, Friendly, Concise, and Surfer — tailored to the ticket context and customer relationship.
PII Redaction & Audit Trail
All AI-generated content passes through PII redaction before being surfaced to agents, and every action is logged with a complete audit trail.
Screenshots