Trevor Mearns
Open to Cloud/SAAS Support & Solutions roles

Bilingual technical problem-solver bridging cloud, code, and customers.

I help teams ship reliable software and maintain platform integrity while making sure customers know they are heard and cared for.

Scroll down to know mine works and philosophy.

View my workDownload resume →
LocationJapan (UTC+9)
LanguagesEnglish, Japanese
FocusCloud Support, Full-Stack
Trevor Mearns

About

I was born in Seattle Washington in the United States and have lived in Japan since 2007. I started my journey abroad in education where I worked with an amazing cross-section of humanity. After a few years working for someone else, I started my own business and managed it for 6.5 years.

As all ex-pats know, time invested in one country does not always equal returns back home. So, I decided to sell my school and transition into software development and support engineering; a field that is unbound geographically. I find the balance of the hard and soft skills necessary to bridge the gap between the human and the compute infrastructure to be where I do my best work.

Other interests include being outdoors, mastering difficult things, learning more about how it all works and spending time with good people.

Experience

Full resume →

International Technical Support Associate

Alarm.com · Aug 2023 – Present
  • ·Lead technical meetings for Japanese stakeholders with real-time troubleshooting in English and Japanese
  • ·Onboarded Japan's largest security company to the cloud platform, ensuring secure integrations and compliance
  • ·Facilitate communication between C-level executives and partners on security objectives

Technical Specialist

Bitrise · Jul 2022 – Jun 2023
  • ·Provided pre/post-sales support for enterprise clients on DevOps pipelines, API connectivity, and cloud integration
  • ·Collaborated with global team to resolve technical issues, focusing on APAC/Japan region
  • ·Developed comprehensive documentation to streamline support processes and promote secure practices

Full Stack Engineer & Programming Instructor

Software Development Mastermind · Oct 2019 – Jun 2022
  • ·Created Q&A documentation to optimize issue resolution time and improve client satisfaction
  • ·Conducted security-focused code reviews to enhance code quality and performance
  • ·Mentored students on secure project development, leading weekly sessions on JavaScript, React, and C#

Founder & Head Manager

M City English 英語教室 · Sep 2014 – Oct 2019
  • ·Managed all aspects of operations including administration, customer service, and sales
  • ·Led customer engagement through teaching, demonstrations, and responsive communication

Portfolio

AI Support Engineer — AI-Powered Customer Support Copilot screenshot
Featured

AI/Automation

Updated May 13, 2026

AI Support Engineer — AI-Powered Customer Support Copilot

An AI-powered support copilot that layers on top of a customer support CRM. Support agents can analyze tickets, surface similar resolved cases, generate multi-tone reply drafts, and ask free-form questions — all powered by OpenAI with async job execution and live status updates.

  • Ticket analysis extracts signals, hypotheses, and clarifying questions via GPT-4o-mini.
  • Vector search with pgvector (HNSW indexing) surfaces similar resolved cases in real time.
  • Multi-tone draft generation (Professional, Friendly, Concise, Surfer), RAG knowledge base pipeline, PII redaction, and full audit trail.
Next.js 15TypeScriptPostgreSQLpgvectorOpenAIClerkTailwind CSSPrismaVitestPlaywright
CodeLive Demo
KoeJLPT — Voice-First JLPT Preparation App screenshot
Featured

AI/Education

Updated May 13, 2026

KoeJLPT — Voice-First JLPT Preparation App

A voice-first Japanese Language Proficiency Test preparation app. Level-based vocabulary study, real-time WebRTC AI voice conversations exclusively in Japanese, and automatic pronunciation grading via Google Cloud Speech-to-Text.

  • Real-time WebRTC voice conversations with AI partner Fumi — all in Japanese — powered by ElevenLabs.
  • Three pronunciation practice modes with automatic grading via Google Cloud Speech-to-Text.
  • Level-based vocabulary study (N5–N1) with audio playback, save functionality, and persistent study streak tracking.
Next.js 16React 19TypeScriptTailwind CSSPostgreSQLPrismaClerkElevenLabsGoogle Cloud Speech-to-Text
Code
AI Coding Tutor — Interactive AI-Powered Coding Challenge System screenshot
Featured

AI/Education

Updated May 13, 2026

AI Coding Tutor — Interactive AI-Powered Coding Challenge System

An intelligent, web-based educational platform that teaches web development fundamentals through hands-on coding challenges. Students write real code in a browser-based Monaco editor, get instant automated feedback, and receive personalized guidance from an AI tutor powered by Claude 3.5.

  • 240 progressive coding challenges across HTML, CSS, JavaScript, and Full Stack — with 160 enhanced variants featuring three-tier hints and multiple solutions.
  • AI-powered adaptive tutor (Claude 3.5 Haiku & Sonnet) provides contextual help, explanations, and personalized guidance based on student code.
  • Monaco Editor (VS Code engine) with live preview, solution locking after 3 attempts, and AI-generated themed challenge variants.
Next.js 15React 19TypeScriptTailwind CSSClaude 3.5Monaco EditorPostgreSQLPrisma
CodeLive Demo
AI Flashcard App — Adaptive AI-Powered Vocabulary Study screenshot
Featured

AI/Education

Updated May 13, 2026

AI Flashcard App — Adaptive AI-Powered Vocabulary Study

A modern web app for learning Japanese and English vocabulary using AI-powered flashcards. Upload content in any format — TXT, CSV, JSON, PDF, Word, or images — and GPT-4o handles translation, hiragana generation, and smart categorization automatically.

  • Accepts TXT, CSV, JSON, PDF, Word docs, and images as input — GPT-4o translates and categorizes vocabulary automatically.
  • Automatic hiragana/furigana generation for kanji, duplicate detection, and ambiguity resolution.
  • Interactive carousel and grid flashcard modes with swipe gestures and dark/light/system theme support.
Next.js 14TypeScriptTailwind CSSPostgreSQLPrismaOpenAIClerk
CodeLive Demo

Writing

All posts →
Mar 2026·7 min read

Personal Thoughts On The AI Revolution

The survival and popularity of past innovations have relied largely on two main factors 1) gains in productivity and efficiency that simply could not be ignored and 2) access to the particular innovation.

Contact

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Based in Japan (UTC+9) · English / 日本語

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