Open to Cloud/SAAS Support & Solutions roles

Bilingual technical problem-solver bridging cloud, code, and customers.

I help teams ship reliable software and maintain platform integrity while making sure customers know they are heard and cared for.

Check out mine works and philosphy below.

LocationJapan (UTC+9)
LanguagesEnglish, Japanese
FocusCloud Support, Full-Stack
Trevor Mearns

About

I was born in Seattle Washington in the United States and have lived in Japan since 2007. I started my journey abroad in education. After a few years working for someone else, I started my own business and managed it for 6.5 years.

As all ex-pats know, time invested in one country does not always equal returns back home. So, I decided to sell my school and transition into software development and technical support. I find the intersection of the requisite hard, technical skills and soft people skills to be an excellent fit for my personality and background.

I've always loved learning and helping people and this industry has no shortage of opportunities to do both. It also allows me to remain an ex-patriot of the United States, a country I still love dearly, while staying connected to my culture, my language and the wider world.

Experience

Full resume →

International Technical Support Associate

Alarm.com · Aug 2023 – Present
  • ·Lead technical meetings for Japanese stakeholders with real-time troubleshooting in English and Japanese
  • ·Onboarded Japan's largest security company to the cloud platform, ensuring secure integrations and compliance
  • ·Facilitate communication between C-level executives and partners on security objectives

Technical Specialist

Bitrise · Jul 2022 – Jun 2023
  • ·Provided pre/post-sales support for enterprise clients on DevOps pipelines, API connectivity, and cloud integration
  • ·Collaborated with global team to resolve technical issues, focusing on APAC/Japan region
  • ·Developed comprehensive documentation to streamline support processes and promote secure practices

Full Stack Engineer & Programming Instructor

Software Development Mastermind · Oct 2019 – Jun 2022
  • ·Created Q&A documentation to optimize issue resolution time and improve client satisfaction
  • ·Conducted security-focused code reviews to enhance code quality and performance
  • ·Mentored students on secure project development, leading weekly sessions on JavaScript, React, and C#

Founder & Head Manager

M City English 英語教室 · Sep 2014 – Oct 2019
  • ·Managed all aspects of operations including administration, customer service, and sales
  • ·Led customer engagement through teaching, demonstrations, and responsive communication

Portfolio

Signal Works LMS screenshot

AI LMS

Updated Dec 10, 2025

Signal Works LMS

A modern, AI-powered Learning Management System with adaptive assessment and intelligent tutoring capabilities.

TypeScriptJavaScriptShellCSS@clerk/nextjsPrisma
AICT screenshot

AI/Automation

Updated Nov 30, 2025

AICT

An intelligent, adaptive web-based coding tutor powered by Claude AI

TypeScriptHTMLJavaScriptShellPythonCSS
Voice App screenshot

Voice Apps

Updated Oct 21, 2025

Voice App

A modern, AI-powered voice interaction web app built with Next.js and TypeScript. It enables real-time voice-to-text transcription and intelligent conversational responses through seamless integration with OpenAI APIs.

TypeScriptJavaScriptCSS@elevenlabs/elevenlabs-js@elevenlabs/react@google-cloud/storage
AI Support Engineer Integration screenshot

Integrations

Updated Feb 13, 2026

AI Support Engineer Integration

AI Support Engineer Copilot — a SaaS foundation built with Next.js, Clerk, Prisma, and Tailwind CSS.

Next.jsPrismaTailwind CSSClerk

Get in Touch

Have a question or want to work together? Drop me a message!

Based in Japan (UTC+9) · English / 日本語